Shipping policy

1. Order Processing

All orders are processed within 10-15 business days. Processing times may be extended during high‑volume periods. Orders are processed in the order they are received. We do not guarantee same‑day processing under any circumstances.


2. Shipping Times

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • International Shipping: 7-15business days

These are estimates only. Delivery dates are NOT guaranteed. Delays caused by carriers, customs, weather, or other external factors are outside our control.


3. Shipping Fees

Shipping fees are calculated at checkout and are non‑refundable, including:

  • Failed deliveries

  • Returned packages

  • Customer refusal

  • Incorrect address provided by the customer


4. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

  • Packages delivered to the wrong address

  • Lost packages due to incorrect information

  • Additional fees for re‑shipping

If the package is returned to us due to an incorrect address, the customer must pay full re‑shipping costs.


5. Tracking Information

Once your order ships, you will receive a tracking number. Tracking updates may take 24–48 hours to appear.

We do not control:

  • Tracking accuracy

  • Carrier scanning delays

  • Carrier delivery decisions


6. Lost, Stolen, or Delayed Packages

Once a package is handed to the carrier, it becomes their responsibility.

We are not liable for:

  • Lost packages

  • Stolen packages

  • Delayed packages

  • Packages marked “Delivered” but not received

Customers must contact the carrier directly for claims.


7. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the product and packaging

Failure to report damage within 48 hours voids eligibility for replacement or refund.


8. International Shipping & Customs

International customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • Delays caused by customs inspections

We do not refund orders held, delayed, or rejected by customs.


9. Shipping Restrictions

Due to safety and hygiene regulations, certain items (hair care, skin care, makeup) may have:

  • Region‑specific restrictions

  • Carrier limitations

  • Extended delivery times

Orders containing restricted items may be canceled if shipping is not permitted.


10. Returned Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Customer refusal

  • Unclaimed package

The customer is responsible for:

  • Return shipping fees

  • Re‑shipping fees

Shipping fees are not refundable.


11. Contact

For shipping questions, email us at: [your support email] ; jots7121@gmail.com

 

If you want, I can also create a very strict Return & Refund Policy to match this tone — or combine both into one master policy for your Shopify store.